INTRACOM IT SERVICES is the leading IT Services Provider in the Greek market. INTRACOM IT SERVICES, with a proven 20-year successful track record in Greece and abroad, is a member of INTRACOM HOLDINGS, Greece's largest multinational holdings company investing in Telecommunications, Defense Electronics,
e-Government, Banking & Enterprise IT Solutions, and Constructions. INTRACOM HOLDINGS is listed on the Athens Stock Exchange and is included in the FTSE/ASE-40 index.
In December 2005, INTRACOM, a leading company in the field of Telecommunications Systems, Defense Electronics and Information Technology, was transformed to a holding company and three new subsidiaries were established: INTRACOM TELECOM, INTRACOM DEFENSE ELECTRONICS and INTRACOM IT SERVICES.
INTRACOM IT SERVICES' subsidiary, INTRASOFT International, headquartered in Luxembourg, is a primary provider of IT Services to European Union Institutions.
Products, Solutions, Services
INTRACOM IT SERVICES is active in turn-key project implementation, technology solutions deployment & integration, software development, and provision of a wide range of consulting, technical support, managed operations and outsourcing services.
The company's main activities include:
- e-Government and Public Administration systems
- Banking and Financial Services IT solutions
- Enterprise Products & Services
- Outsourcing Services to European Union Institutions
- Travel Management Solutions
- Legal Database Dissemination Services
e- Government and Public Administration
INTRACOM IT SERVICES specialises in serving the information technology services needs of the government sector in the areas of:
- Government financials (taxation, customs)
- Social security
The offered services include:
Systems Integration, Software Development, Business Process Reengineering, Information Systems Planning, Systems and Applications Architecture Design, Custom Applications Development, ERP Systems Implementation, Systems and Applications Deployment and Rollout, Business and Technical Consulting, Training and Technology Transfer, IT Security Planning and Implementation, Systems and Applications Support and Maintenance, Business Operations Support, Business Process/Technology/Applications Outsourcing, and Data Centre Organisation/Operation and Support.
Banking & Financial Services IT Solutions
INTRACOM IT SERVICES addresses the information needs of financial and insurance institutions. A complete portfolio of end-to-end IT solutions is offered, such as:
- Core Banking - PROFITS® Universal Banking System
- Dealing Room & Treasury System (front-to-back)
- Risk Management System (Market Risk, Credit Risk, Operational Risk, AML, IFRS/Basel II)
- Electronic Banking Systems (ATM/POS & Card Management, Internet Banking, Phone/Mobile Banking, CRM, Portals, etc)
- Contact Centre Solutions (Voice Processing, Speech Recognition, CTI, Text-to-Speech, CRM)
- Business Intelligence (Data Warehousing, Data Mining, Data Cleansing, ETL Tools)
- Information Security Services & Systems
- Workflow & Business Process Management
- Insurance Systems
- Interbanking Systems
- Voice & Data Networks
- Specialized equipment (ATM/POS, banking printers & peripherals, hardware, layered products, etc)
INTRACOM IT SERVICES - flagship product for this market is PROFITS®, a universal banking system developed in-house, built with market leading tools and adapted to international banking practices.
Enterprise Products & Services
The company offers a wide spectrum of Advanced and Integrated IT Solutions in the following areas:
- Enterprise Resource Planning (ERP) Systems
- Business Intelligence Systems - Business Activity Monitoring (BAM)
- Contact Centre Solutions (CTI, CRM)
- Voice Portal Solutions (Voice Processing, Speech Recognition, Text-to-Speech)
- Workflow & Business Process Management
- Knowledge Management & Document Management
- Enterprise Information Portals
- Information Security Services & Systems
European Union Institutions
INTRACOM IT SERVICES - activity in the international government sector is complemented by the work of its subsidiary INTRASOFT International, which is one of the leading IT service providers to European Union institutions. INTRASOFT International's customer list includes all the EU's most prominent bodies.
Travel Management Solutions
FirstCLASS™ TMS - (Travel Management System) is an advanced, Web-based software platform developed by INTRACOM IT Services for the tourism and travel market. FirstCLASS™ TMS lets Tour Operators, Tourism Associations, Destination Marketing Organizations, and Travel Agencies manage their operational and sales procedures with one simple to use and highly efficient tool. FirstCLASS™ TMS is an ideal software solution for large, medium, and small organizations.
Legal Database Dissemination Services
‘he NOMOS legal information database, in operation since 1994, is a comprehensive and constantly updated service developed by INTRACOM IT SERVICES that provides reliable data on legal issues in a quick and efficient manner. NOMOS covers Greek legislation, case law, literature, State Legal Council opinions, circulars, construction and city planning issues.
INTRACOM IT SERVICES has established a strong presence and gained considerable experience in the public administration systems modernization sector, both through the implementation of major complex projects and the marketing of a broad range of specialized value added services. The company's new technology know how enable the design of reliable systems that fully meet, based on technical and financial criteria, the requirements of any modern organization or business and ensure the long-term performance of investments in an environment marked by constant change. Investing consistently in new technologies and developing an appropriate infrastructure, the company's offered solutions meet the growing needs and the organizational, administrative and operational requirements of its customers.
Responding to the technology challenges facing the financial sector nowadays, INTRACOM IT SERVICES satisfies market needs by addressing integrated solutions to financial services institutions. INTRACOM IT SERVICES constitutes the largest banking software house in Greece and the neighbouring countries, carrying long experience and profound expertise in the implementation of large and complex banking IT projects.
INTRACOM IT SERVICES' banking software products are the result of the company's extensive know-how of the financial market needs. The company operates a large software production capacity that uses contemporary software development methodologies, based on international quality standards (ISO 9001) that guarantee the technical edge and reliability of the software produced.
INTRACOM IT SERVICES has expanded its activities, addressing the IT needs of large Enterprises in the region through the provision of integrated IT solutions and specialized professional services for implementation and post-sales support, including Outsourcing and Managed Services.
INTRACOM IT SERVICES' products and services reach 18 countries all over the world, with a focus on Western Europe, Central and Southeast Europe, North Africa and the Middle East. INTRACOM IT SERVICES†has physical presence in 12 countries: Belgium, Bulgaria, Cyprus, Denmark, Egypt, Greece, Jordan, Luxembourg, Libya, Moldova, Romania, USA.
INTRACOM IT SERVICES as a group, employs more than 1,600 professionals, of which 46% are scientific staff. 50% of the total personnel work outside Greece. INTRACOM IT SERVICES is committed to attracting and advancing the top engineering and scientific talent in the region.
In 2006, INTRACOM IT SERVICES Group revenue reached €154 million; 65% was derived from international activities.
Technological innovation is a crucial ingredient in INTRACOM IT SERVICES' development strategy. The company operates several software research laboratories for fast development and testing of new products, and cooperates with the most renowned IT companies to deliver complete solutions, such as: Adobe, Computer Associates, Dell, EMC, Hewlett Packard, IBM, Iris, Microsoft, Nomad Software, Nortel Networks, Oracle, Redwood, SAP and Sun Microsystems among others.
INTRACOM IT SERVICES maintains an international customer base which consists of public administration authorities, national ministries and government institutions, telecoms companies, banks, financial institutions, insurance companies, healthcare institutions and large public and private enterprises.
INTRACOM IT SERVICES is distinguished for its record of delivering large-scale, turn-key IT projects. Most of the projects are of high profile and significance, as well as of high standards and complexity. Through the integration of new technologies into modern business environments, the company has managed to implement high-quality, cost-effective systems, a fact which is unreservedly acknowledged by its customers.
Corporate Social Responsibility
INTRACOM IT SERVICES, as a member of INTRACOM HOLDINGS, is strongly committed to the values of corporate social responsibility. Former INTRACOM had been certified as a "Best in Class" company by Storebrand and it was one of the first Greek members of the Hellenic Network for Corporate Social Responsibility (CSR). INTRACOM had been distinguished for its workplace environment receiving the "Best Workplaces 2004" award by the Great Place of Work® Institute - Europe. Adhering to a broad and comprehensive social contribution program, demonstrating a firm commitment to environment conservation, and through its HR policies, INTRACOM IT SERVICES plays a principal role both in terms of the society's economic growth and quality of life issues.
The large-scale, value-added projects implemented by INTRACOM IT SERVICES integrate a wide range of innovative products and services that modernise the IT infrastructure of large organisations, businesses, and public sector agencies. As a consequence, INTRACOM IT SERVICES improves the services offered to the general public by facilitating their daily transactions, for the benefit of achieving improved living conditions and quality of life.
INTRACOM IT SERVICES' implementation of modern information systems for public organisations in many countries and the European Union has led to improved services, the reduction of citizens service time, and the competitiveness of business. In this way, INTRACOM IT SERVICES contributes to the financial and social development of the broader geographic region.